Politique de confidentialité

Last updated: 01-10-2025

Heal Sleep respects your privacy and processes personal data with care. In this Privacy Policy, we explain what data we collect, how we use it, and how we protect your information.

📋 Personal Data We Collect

We may collect and process the following personal data:

Contact details:
Name, address, email address, phone number

Order and transaction data:
Order history, billing details, payment status

Payment data:
Payments are always processed through secure payment providers. We do not store full payment details.

Technical data:
IP address, browser type, device information, cookies, and website usage data

Communication data:
Emails and customer service interactions

🎯 Purpose of Processing

We use personal data exclusively for:

  • Processing and delivering orders

  • Customer service and communication

  • Administrative and legal obligations (such as tax requirements)

  • Fraud prevention and security

  • Marketing and personalized offers (only with your consent and always with an opt-out option)

⚖️ Legal Basis for Processing

We process personal data based on:

  • Performance of a contract (your order)

  • Legal obligations

  • Legitimate interests (such as security and customer service)

  • Consent (for marketing purposes)

🌍 Sharing of Personal Data

We only share your data with trusted third parties when necessary for our services, such as:

  • Shipping carriers and logistics partners

  • Payment providers

  • Shopify (hosting and e-commerce platform)

Some of these parties may be located outside the European Economic Area (EEA).

In such cases, we ensure appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR), such as:

  • Standard Contractual Clauses (SCCs)

  • or equivalent legal transfer mechanisms

We never sell or rent your personal data to third parties.

🗄️ Data Retention

We do not retain personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain it (e.g., for tax and accounting obligations).

🔐 Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • loss

  • misuse

  • unauthorized access

👤 Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Object to certain processing

  • Withdraw your consent at any time

  • Request data portability

  • Lodge a complaint with a supervisory authority

You can exercise your rights by contacting us at:
📧 help@healsleep.com

🍪 Cookies

Our website uses cookies and similar technologies to:

  • ensure proper website functionality

  • analyze usage

  • improve user experience

For more information, please refer to our Cookie Policy.